RELEASE NOTES + UPDATES
Always learning to be better
Your ADAM experience is improving as we squash bugs and release new features. Here’s an account of the improvements you’ll find in the latest releases.
VERSION RELEASE
Introducing ADAM 3.0
With more superpower & superskills
#multi-lingual #multi-skill #multi-channel
Typeform Integration
Convert any form into a tool for ADAM.
Convert any form into a tool for ADAM
BENEFITS
Easy access to form for residents
Combine all information including form data into to-do lists
IMPACT
Simplify communication and information gathering
Add intelligence to simple lists for operations teams.
Model and Conversation update
General Bug Fixes and improvements
Model and response improvements
Multilingual Support for your Customers
Support your customers in over 60 languages with ADAM’s new language detection and response skills.
Support your customers in over 12 languages with ADAM’s new language detection and response skills.
BENEFITS
Easier access to new markets with multiple languages
Improved service for customers with English as a second language
IMPACT
Reduce call-centers and headcount allocated to bi-lingual or multi-lingual support
Improve the trust with your customers by speaking their language.
Adam’s second languages include - Spanish, Mandarin, Tagalog, Vietnamese, French, Creole, Korean, Arabic, Russian, Hindi, Tamil and Italian
Get a 360-degree Community view with combined data from Emails, Texts, Webforms, and Reviews.
ADAM combines all the data from your communication channels to create complete BI dashboards & reports of what your customers need in your community.
ADAM combines all the data from your communication channels to create complete BI dashboards & reports of what your customers need in your community.
BENEFITS
Understand what your customers are saying across all channels.
`Uncover trends and prioritize improvements to your customer’s experience in a proactive way.
IMPACT
Reduce stress for onsite teams by giving clear operational direction.
Centralise processes which are frequent and repetitive.
Build Custom Automation for TaskLists
Automate tasks from your customer conversations to your teams task list. Tasks can be automated to lists organised by department, team or community.
You can now create tasks from your customer conversations to your teams task list. Tasks can be automated to lists organised by department, team or community.
BENEFITS
No need for live human handovers
Create tasks by department and topic
Track the closure rate of all task by type
A more human conversation
No new software
IMPACT
Track every request from creation to completion
Set SLA times by department or task type
Reduce cost of call centers and onsite support
Faster resolution time for customers
Easy and fair performance evaluation of support teams
NEW! SUPERSKILL for Technical Support
Tech support is the fastest-growing pain point for onsite teams. Automate support with built-in FAQs and enriched ticketing for software providers.
Technical support is the fastest-growing pain point for onsite teams. Automate support with built-in FAQs of popular property software. Adam can also create tickets with enriched information about which system has a problem.
BENEFITS
Send tickets directly to your software provider
Centralise technology support functions
IMPACT
Reduce training and change for onsite teams by automating technical support
Measure the impact of technology onboarding by tracking customer feedback and support
Never miss a lead with our updated SuperSkill
Create a lead from many more triggers in a customers conversations. Get more information about a lead with ADAMs active listening.
You can now create a lead from many more triggers in a customers conversations. Get more information about a lead with ADAMs active listening.
BENEFITS
Improved conversion where the prospect is being subtle
Provide information to the leasing team about what matters to a prospect
IMPACT
Proactively offer to assist a prospect
Make personalised offers to leads by knowing what they are looking for.
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